Received Someone Else’s Confidential Email? Here’s What To Do.

When we think about misdirected email, we often put ourselves in the shoes of the sender. After all, nobody wants to tell their manager that they might (however accidentally) be responsible for a data breach.

Sometimes when we receive an email meant for someone else, it’s just spam. While irritating, email from mass marketing lists don’t require a response – and you probably wouldn’t get an answer anyway. Messages like this can simply be ignored and deleted. If it keeps happening, you can report the sender as junk or spam to block future messages.

If it’s obvious who the email was intended for, just forward it on and cc the original sender, letting them know what you’ve done. If you’ve no idea who the message was supposed to go to, simply let the sender know you received it by accident and move on. When we accidentally receive a confidential email from people outside our own organisations, things are a little trickier.

Read the full article on knowbe4 blog.

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